Privacy Policy

We collect information only when you choose to provide it:

• Orders. Your name, email address, phone number, shipping and billing address, the items you ordered, any coupon or referral code you used, the payment method you chose, and notes you add to the order.
• Accounts. Your email address and a password. Passwords are handled by our sign-in provider and are never visible to us. Your account shows the orders placed with that email.
• Contact form. Your name, email address, phone number and message.
• Wholesale applications. Your business name, contact details, business address, website or social handle, an EIN if you choose to give one, and your message.
• Newsletter sign-ups. Your first name, email address, and whether you agreed to receive marketing emails, together with the wording you agreed to and the time you agreed.
• Referral program. When you request a referral link we keep your name, email address and referral code, and record which orders used it so we can send your thank-you code.
• Age confirmation. Whether you confirmed at checkout that you are at least 21.

• Connection data. When you submit a form or place an order we use your IP address to limit repeated submissions from one connection. It is stored only as a one-way hash and is deleted automatically within a couple of days. Our hosting provider also keeps standard server logs (IP address, browser type, pages requested, time) to run and secure the site.
• Your browser’s storage. The site keeps your cart, any coupon or referral code you entered, and your most recent order confirmation in your browser’s local storage so they survive a page reload. This information stays on your device and is not sent to us until you place an order.
• Cookies. We set cookies only to keep you signed in to your account or the back office. We do not use advertising cookies, tracking pixels or third-party analytics at this time. If that changes we will update this policy before doing so.

We do not collect or store card numbers or bank details. You pay through the payment app you choose at checkout (such as Zelle, Venmo or Apple Pay) using the account details shown on the order page. That app shows us the name on your account and any memo you add so we can match your payment to your order. Your use of those apps is governed by their own privacy policies and terms.

• To process, pack and ship your orders, and to tell you about them by email: order received, payment received, shipped (with tracking), and cancelled.
• To answer your messages and wholesale enquiries.
• To run the referral program, including checking that a referral discount is not used by the referrer on their own order (we compare the email, phone number and shipping address on the order with the referrer’s).
• To apply coupons and limit abuse, for example one code per order and first-order-only codes.
• To send marketing emails, only if you have agreed to receive them.
• To protect the site, prevent fraud and spam, and keep records required by law.

We do not sell your personal information, and we do not share it with advertisers.

We share information only with the companies that help us run the store, and only what each of them needs:

• Database and sign-in hosting (Supabase) stores orders, accounts, messages and settings. Access is restricted by role at the database level.
• Website hosting (Vercel) serves the site and keeps server logs.
• Email delivery (Resend) sends order, account, referral and reply emails on our behalf.
• Shipping carriers (such as USPS, UPS, FedEx or DHL) receive your name, address and phone number to deliver your package.
• Payment apps you choose to pay with, as described above.

We may also disclose information when the law requires it, to enforce our terms, or to protect the rights and safety of our customers and our business. If Heavens is sold or merged, customer information may transfer to the new owner under this same policy.

We send promotional emails only to people who agreed to receive them when signing up. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time by emailing support@simplyheavens.com. Emails about your own orders, account or referral rewards are sent regardless, because they are part of the service you asked for.

You can see and update the details on your orders by signing in to your account. For anything else, email support@simplyheavens.com and we will:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong;
• delete your account and personal information, except what we must keep for tax, accounting or legal reasons (for example records of completed orders);
• stop sending you marketing emails.

We will confirm your identity before acting on a request, usually by replying to the email address on file, and we respond within the time required by law. We do not sell personal information or share it for targeted advertising, so there is nothing to opt out of in that respect. Residents of California and other states with privacy laws have these rights under those laws as well, and we will not treat you differently for exercising them.

• Orders are kept as business records for as long as tax and accounting rules require.
• Accounts stay until you ask us to delete them.
• Messages and wholesale applications are kept while we handle them and for a reasonable time afterwards so we can follow up.
• Newsletter sign-ups are kept until you unsubscribe, after which we keep only the fact that you unsubscribed so we do not email you again.
• Hashed connection data used to limit form submissions is deleted automatically within a couple of days.

The site is served over HTTPS, access to customer data is restricted by role at the database level, and secret keys are never published in the site’s code. No system is perfectly secure, so please keep your password private and let us know right away if you think your account has been used without your permission.

Heavens products are for adults. You must be at least 21 to order, and you confirm this at checkout. We do not knowingly collect information from anyone under 18. If you believe someone under 18 has given us personal information, email support@simplyheavens.com and we will delete it.

The site may link to other websites and apps, including the payment apps and carriers mentioned above. We are not responsible for their content or privacy practices. Please read their policies before giving them information.

We may update this policy from time to time. The date at the top shows when it last changed, and the current version is always posted here. If a change materially affects how we use information you have already given us, we will tell you by email or a notice on the site.

Questions or requests about your information:

Heavens
Email: support@simplyheavens.com
Mail: 2796 Sycamore Drive, Suite 204, Simi Valley, CA 93065

Or use the contact form. [Add a phone number here if you want one listed]