Shipping Policy

We ship to addresses in the United States. Checkout accepts US addresses only; we do not ship internationally at this time.

[List any states or territories you cannot ship to, or delete this line]

[Say whether PO boxes and APO/FPO addresses are accepted]

Shipping is one flat rate per order, shown on the checkout page before you confirm. When we offer free shipping above a certain order amount, the threshold is shown at checkout and applied automatically. Coupons and referral discounts apply to products only, never to the shipping charge.

Orders ship after payment is received. When you place an order you receive an email with the payment details; once your payment arrives we confirm it by email and start packing. Orders paid for after our daily cut-off are handled on the next business day.

Handling time is [X] business days from payment confirmation. Business days are Monday to Friday, excluding US holidays. During launches, promotions and holiday periods handling may take longer, and we will say so on the site when it does.

Orders that remain unpaid may be cancelled; see the Terms of Service.

We ship with USPS, UPS, FedEx or DHL, whichever suits your order and location. When your package leaves us you receive an email with the carrier and tracking number, and the same information appears on the order in your account.

Delivery estimates come from the carrier and are not guaranteed. Weather, carrier delays and incomplete addresses can add time that is outside our control.

You will hear from us at each step: when your order is received (with payment instructions), when payment is confirmed, when the package ships (with tracking), and if the order is cancelled. If you do not see these emails, check your spam folder and make sure the address on your order is correct.

Please check your shipping address carefully at checkout. If you notice a mistake, contact us right away at support@simplyheavens.com with your order number; we can correct the address any time before the order ships. Once a package is with the carrier we cannot change its destination.

If a package is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. [Say who pays the second shipping charge]

If tracking shows no movement for several days, or your package arrives damaged, email support@simplyheavens.com with your order number within [X] days of the expected delivery date. For damaged packages, please include photos of the box and the contents. We will open a claim with the carrier and work with you on a replacement or refund.

[State your policy for packages the carrier marks delivered but the customer says they did not receive]

Heavens products are for adults. You must be at least 21 to order and you confirm this at checkout. [Say whether an adult signature is required on delivery]

Anything about shipping, email support@simplyheavens.com or use the contact form. Include your order number so we can help faster. Returns and refunds are covered in the Refund Policy.