Refund Policy

You have 30 days from the day your order is delivered to request a return. Requests made after 30 days cannot be accepted.

Because our products are consumable, we can only accept items that are:

• unopened, with the factory seal intact;
• in their original packaging, in resellable condition;
• accompanied by your order number as proof of purchase.

We cannot accept returns of opened or partially used products, items bought on sale or with a clearance discount, or [any other exclusions, such as bundles]. If an item arrived damaged, defective or different from what you ordered, see the section below; those cases are handled at no cost to you.

Email support@simplyheavens.com with your order number and the items you want to return. Please wait for our reply before sending anything back; returns sent without approval cannot be accepted or refunded.

Once your return is approved we will send you the return address and instructions. [Say who pays return shipping for a change-of-mind return, and whether you provide a label] We recommend using a tracked service, as we can only refund items that reach us.

Please check your order as soon as it arrives. If anything is damaged, defective, missing, or not what you ordered, email support@simplyheavens.com within [X] days of delivery with your order number and photos of the packaging and the items. We will make it right with a replacement or a refund, including any shipping you paid, and we will cover the cost of returning the item if we need it back.

The quickest way to swap an item is to request a return for the one you have and place a new order for the one you want. That way the new item is on its way as soon as you order it, rather than waiting for the return to arrive.

When your return arrives we inspect it and email you to confirm whether the refund is approved. Approved refunds are sent within 10 business days of that email, to the same payment app you used to pay (Zelle, Venmo or Apple Pay) and the same account the payment came from. Depending on the app it can take a little longer to appear in your balance.

Refunds cover the price of the returned items. Original shipping charges are refunded only when the return is due to our error, such as a damaged, defective or wrong item. If more than 15 business days have passed since your refund was approved and you have not received it, email support@simplyheavens.com and we will trace it.

You can cancel an order at any time before it ships by emailing support@simplyheavens.com with your order number. If you have not paid yet, the order is simply closed. If you have paid, we refund you as described above. Once an order has shipped it cannot be cancelled, but you can return it under this policy once it arrives.

Email support@simplyheavens.com or use the contact form, and include your order number. Shipping details are in the Shipping Policy.